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Workato
Published
March 11, 2021
Location
Singapore
Category
Company Size
201-500

Description

Workato is the operating system for today's fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world's top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an exceptional Solutions Consulting Intern to join our Customer Success team. In this role, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the "Top 47 Enterprise Startups to Bet Your Career On in 2020" and the "Hottest 13 Productivity Software Startups to watch in 2020!" by Business Insider.

Responsibilities

As the Solutions Consulting Intern, you can look forward to working on some of these areas:

    • Assist in the roll out of our Technical Knowledge Management System to empower our team in supporting our clients
    • Interface with internal stakeholders and clients to actively source out solutioning and product related content, building up our content repository
    • Explore options in managing the process of content curation and discussions within our internal communication platforms to help drive further adoption of the Knowledge Management System
    • Provide technical advising, troubleshooting, and analysis and communicate technically complex ideas to a non-technical audience
    • Gather requirements via client meetings and lead the solution design process with customers
    • Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK
    • Develop and maintain strategic business relationships with our SMB and mid market customers to drive adoption and expansion in upselling and cross-selling
    • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution within SMB
    • Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve & accelerate the product's vision and make global businesses successful

Requirements

    • Currently pursuing a technical or business degree/diploma
    • Fast mover and comfortable navigating a fast-paced environment
    • Resourceful in execution and results-oriented
    • Strong organizational skills and attention to detail to juggle multiple projects simultaneously
    • Exceptional verbal and written presentation / communication skills
    • Thoughtful team player, a quick learner, and have a "can do" attitude with a growth mindset
    • Comfortable with interpreting API documentation of cloud-based applications
    • Basic programming logic will be a plus
    • Knowledge of Java/Python, SDK, APIs, DB will be a plus
    • Interns who will be able to commit on a full-time basis for at least 6 months will be preferred.

Why Workato?

  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)
  • Long-term prospects for a professional career in a high growth company
  • Flexible Work culture
  • Be part of a community-oriented organization with a history of giving back
  • Best in class technology tools to empower you to do your best work
  • Support for professional development and continuous learning
  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue
  • Company-sponsored team-bonding activities and team celebrations
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